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We asked him for more details about his problem and for any communication he had with the casino. However, the player did not respond to our messages and questions, hence we were unable to investigate further and had to reject the complaint. The player from Serbia had had an issue with Mostbet Casino, where he had been unable to withdraw 738 euros despite having a verified account.
She was able to withdraw 9500 reais once but has been unable to since then. Despite our efforts to understand and resolve the situation, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint. The player from Ukraine encounters difficulties with a 500 UAH deposit to the casino, as the funds are deducted but not credited to the account.
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The player from Poland enjoyed playing at the casino but faced issues with promised bonuses not being credited upon deposit and inadequate responses from customer support. Despite providing detailed explanations and screenshots, the support team continued to request the same information without resolving the problem. The issue was resolved when the player received a positive response from the casino’s support service, leading to the successful activation of the bonus. The complaint was marked as resolved in the Complaints Team’s system, and the player was encouraged to share feedback on the service. The list of available choices can look on the screen after switching to the « Via social Network » tab, that is provided in the registration form.
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We closed the complaint because the player didn’t reply to our questions. The deposit was credited to the player’s account, but he stopped responding to the complaint and it was closed as “rejected”. The player from Brazil had faced difficulty in withdrawing winnings due to recurring site malfunctions and suspicions of fraud.
The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. The player’s account had been frozen due to the need for a verification process. The casino had required a Skype call as part of this process, which was initially delayed due to scheduling issues. The casino later informed the player that his account had been blocked due to multiple accounts under his name.
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Our database presently holds 2 bonuses from MostBet Casino, which are listed in the ‘Bonuses’ section of this review. Considering our estimates and the factual data we have collected, MostBet Casino appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings.
After he submitted his complaint to us, we had facilitated communication between him and the casino. The casino eventually confirmed that the phone number had been successfully linked to the player’s account and the verification process had been completed. Consequently, we had to reject his complaint as there was nothing more we could have done. The player from Italy experienced difficulty logging into his account even after trying to reset his password. Despite multiple attempts to contact customer support, he did not receive a response. We attempted to mediate between the player and the casino, but the player failed to provide the necessary documents to verify his identity.
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The player from Colombia had his account blocked without further explanation. The player from India reported that their gaming ID had been frozen by Mostbet without any reason provided. The Complaints Team had extended the response time to allow for further communication, but the player did not respond to inquiries regarding the account ownership. As a result, the complaint was unable to be investigated further and was rejected. The player from India has requested a withdrawal less than two weeks prior to submitting this complaint.
The player confirmed receipt of his winnings, and the complaint was subsequently marked as resolved. The player from India had requested two withdrawals totaling INR four months ago from MostBet Casino, but the transactions were still pending. Despite having provided all necessary documents and screenshots, the player had not received any response from the casino.
The account was closed after 9 days since his first request, therefore the guru team believed it was quite delayed and that player deserved partial refund. The casino did not agree with casino.guru opinion, and the case was closed in favour of player. Later, the case was reopened, and the player received a refund that was relevant.
Consequently, we were unable to investigate the issue further and had to reject the complaint. When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
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